Terms of service
Welcome to elife. These Terms of Service govern your use of our website and your purchase of products or services from us. By accessing our website or placing an order, you agree to these Terms.
1. General Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
You agree not to use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.
We reserve the right to refuse service, cancel orders, or restrict access to our website where necessary.
2. Products and Services
We make reasonable efforts to display product descriptions, images, specifications, colours, pricing, and availability accurately.
However, actual product appearance may vary slightly due to screen settings, photography, lighting, manufacturing updates, or other factors.
We reserve the right to:
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Modify or discontinue products without prior notice.
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Limit the quantity of products available for purchase.
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Correct errors in product descriptions, specifications, or pricing.
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Cancel an order if a product is unavailable or incorrectly priced.
3. Pricing
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices may include or exclude applicable taxes depending on how they are displayed during checkout.
We reserve the right to change product prices, discounts, promotional offers, and shipping charges at any time without prior notice.
The price applicable to your order will generally be the price displayed at the time the order is successfully placed.
4. Orders
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.
Receiving an order confirmation does not necessarily mean that the order has been accepted for fulfilment.
We reserve the right to cancel or refuse an order due to:
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Product unavailability.
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Incorrect pricing or product information.
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Payment failure.
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Suspected fraudulent activity.
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Incorrect or incomplete delivery information.
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Other circumstances that prevent us from fulfilling the order.
If payment has already been received for a cancelled order, an eligible refund will be processed.
5. Payments
Payments may be processed through third-party payment gateways and payment service providers.
By making a payment, you agree to provide accurate and authorized payment information.
We are not responsible for delays, failures, or other issues caused by banks, payment gateways, UPI providers, card networks, or other third-party payment services.
6. Shipping and Delivery
We aim to process and deliver orders within the estimated timelines communicated on our website or during checkout.
Delivery times are estimates and may be affected by factors outside our reasonable control, including courier delays, weather conditions, public holidays, incorrect addresses, operational disruptions, or other unforeseen circumstances.
Customers are responsible for providing complete and accurate shipping information.
7. Returns, Exchanges and Refunds
Returns, exchanges, cancellations, and refunds are governed by our Return & Exchange Policy.
Customers should review the Return & Exchange Policy before making a purchase.
Products must satisfy the applicable eligibility requirements before a return, exchange, or refund can be approved.
8. Promotions and Discount Codes
Promotional offers, coupons, discount codes, and special pricing may be subject to additional conditions.
Unless otherwise specified:
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Offers cannot be combined.
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Discount codes may have expiry dates.
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Certain products may be excluded.
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Promotions may be modified or withdrawn at any time.
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Discounts cannot normally be applied retrospectively to completed orders.
9. Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate and up to date.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or other details.
We reserve the right to correct such information and update or cancel affected orders where permitted by applicable law.
10. Intellectual Property
Unless otherwise stated, the website and its content—including text, graphics, photographs, product images, logos, icons, designs, videos, and other materials—belong to elife or are used with appropriate authorization.
You may not reproduce, copy, distribute, modify, republish, sell, or commercially exploit our content without prior written permission.
11. Prohibited Uses
You must not use our website:
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For unlawful or fraudulent activities.
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To violate applicable laws or regulations.
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To transmit viruses, malware, or harmful code.
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To interfere with the website's security or operation.
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To collect information about other users without authorization.
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To impersonate another person or provide intentionally false information.
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To infringe intellectual property or other legal rights.
We may restrict or terminate access where these Terms are violated.
12. Third-Party Services
Our website may use or provide access to third-party services, including payment gateways, shipping providers, analytics services, social media platforms, and other technology providers.
Your use of third-party services may also be subject to their respective terms and policies.
We are not responsible for the independent actions, availability, or policies of third-party providers except where required by applicable law.
13. Limitation of Liability
To the maximum extent permitted by applicable law, elife will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website, products, or services.
Nothing in these Terms is intended to exclude or limit any rights or liabilities that cannot legally be excluded under applicable consumer protection laws.
14. Privacy
Your personal information will be handled in accordance with our Privacy Policy and applicable data-protection requirements.
By using our website, you acknowledge that certain information may be collected and processed to operate the website, fulfil orders, process payments, provide customer support, and improve our services.
15. Changes to These Terms
We may revise these Terms of Service periodically to reflect changes to our business, website, services, or legal requirements.
Updated Terms will be published on this page. Continued use of the website after an update constitutes acceptance of the revised Terms, subject to applicable law.
16. Governing Law
These Terms are governed by the applicable laws of India.
Any disputes arising from the use of this website, our products, or our services will be handled in accordance with applicable Indian laws and subject to the jurisdiction of the competent courts.
17. Contact Us
If you have questions regarding these Terms of Service, an order, or our services, please contact elife Customer Support using the contact information provided on our website.
Last Updated: August 2026